20 May 2011
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May in which you lodge a claim for short delivery of 9000 kg of white cement.
We wish to express our deep regret at this incident. We have checked with our warehouse an d discovered that part of your consignment was not packed in 5-ply paper bags as specified in the contract. This was due to the negligence of our warehouse staff.
We are most concerned to maintain our long-standing trading relationship. We therefore enclose a cheque for GB￡230 in full an d final settlement of your claim.
We trust that this unfortunate error will not adversely affect our future relations.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
五月二十日就缺少9000公斤白水泥提出索赔的来函收悉。
对是次事件，本公司感到非常遗憾。经与货仓负责人商讨后，发现错失是由于员工疏忽，未有按 定单 要求以五层纸袋包装该批货物而引致。
谨随函敬附230镑支票壹张，赔偿贵公司损失。
本公司希望是次事件不会影响贵我双方日后的合作。
销售部主任
托尼.斯密思谨上
2011年5月20日
